Shipping policy

Last updated:  25 jan 2026

At From Farms, we deliver fresh dairy products directly from our farms to customers based on their selected delivery schedule. Please read the delivery process carefully.

1. Delivery Schedule

  • Delivery is made strictly according to the date and time slot selected by the customer at checkout.

  • If a customer selects 26 January at 5:00 PM, the delivery will be made on 26 January at the same selected time.

  • Customers are advised to choose the delivery slot carefully, as fresh milk is prepared specifically for that time.

2. Same-Day & Scheduled Delivery

  • We offer scheduled delivery only, based on available time slots.

  • Same-day delivery is possible only if the selected slot is available at the time of order placement.

  • Once a delivery slot is booked, it is reserved exclusively for that customer.

3. Delivery Area

  • Currently, deliveries are available only in selected local areas.

  • Orders outside our serviceable locations may not be accepted.

4. Customer Responsibility

  • Customers must ensure someone is available at the delivery location during the selected time slot.

  • From Farms will not be responsible for failed deliveries due to customer unavailability.

5. Delay or Rescheduling

  • In rare cases of unforeseen circumstances (weather, traffic, technical issues), delivery may be slightly delayed.

  • Customers will be informed in advance in such situations.

6. Missed Delivery

  • If the customer is unavailable at the selected delivery time, the order may be marked as delivered.

  • No refunds or rescheduling will be provided for missed deliveries due to customer unavailability.

7. Delivery Charges

  • Delivery charges (if applicable) will be displayed at checkout.

  • From Farms reserves the right to revise delivery charges at any time.

8. Contact Us

For any delivery-related queries, please contact us:

Â